Genesys®, a global cloud leader in AI-powered experience orchestration, and TeKnowledge, a global provider of technology services for AI, customer experience (CX), and cybersecurity, have announced a strategic go-to-market partnership. This collaboration aims to help organizations achieve long-term business success by simplifying the adoption of secure, scalable, and flexible AI-first CX solutions.
Through this partnership, businesses can accelerate cloud transformation by combining the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge’s expertise in advisory services, digital skilling, adoption support, and managed services. The Genesys Cloud platform offers embedded AI, continuous innovation, and global scalability, empowering organizations to enhance customer and employee experiences.
“We’re working with Genesys because of its strong focus on innovation, customer-centricity, and a clear vision for the future of AI — making them the ideal partner for enterprises looking to modernize CX with confidence through advanced experience orchestration. Genesys has built a partner model that drives greater value for everyone involved, providing the tools, support, and flexibility needed to create real impact — whether it’s accelerating AI adoption, strengthening security, or equipping teams with the right skills for the future,” said Aileen Allkins, President and CEO of TeKnowledge.
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“TeKnowledge stands out for its customer-focus and deep experience helping companies reliably navigate the complexities of moving from legacy on-premises systems to a future of innovation in the cloud,” said Larry Shurtz, Chief Sales Officer of Genesys. “Its expertise in AI, cybersecurity, and professional, skilling, and managed services helps us enhance the value we provide to Genesys Cloud customers, making adoption smoother and ongoing improvements easier.”
Genesys is trusted by businesses in over 100 countries to deliver industry-leading AI and digital solutions via Genesys Cloud. With AI-driven omnichannel engagement, intelligent routing, workforce engagement, and end-to-end journey management, Genesys Cloud offers a secure, scalable platform designed to improve customer experiences, employee efficiency, and business ROI.
Organizations can leverage TeKnowledge’s network of 19+ global hubs and 6,000+ experts, ensuring a standardized, scalable approach to AI-powered CX transformation. TeKnowledge’s professional and managed services bridge the gap between vision and execution, aligning CX innovation with enterprise change management, security, and adoption to deliver measurable business impact and sustained success.