ibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced a strategic partnership with Parloa, a leading provider of generative AI automation solutions. Per the agreement, ibex will leverage Parloa’s AI Agent Management Platform (AMP) as part of the ibex Wave iX solutions suite for clients in North America.
“ibex is excited to partner with Parloa to leverage cutting-edge GenAI to transform the world of customer experience (CX),” said ibex CEO Bob Dechant. “This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever.”
Parloa’s GenAI-powered AMP platform is designed to support fully dynamic and autonomous personal agents that engage in more natural, engaging customer interactions.
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“We are excited to partner with ibex to bring generative AI to customer engagement at scale,” said Malte Kosub, CEO and Co-founder of Parloa. “By combining our GenAI-based technology with ibex’s expertise, we’re enabling brands to deliver more personalized and efficient customer interactions, enhancing both the customer and agent experience.”
ibex takes a solutions-driven approach to align with specific business needs and deliver real CX solutions for transformative outcomes. ibex Wave iX, which includes three key solution sets—AgentAI, CustomerAI, and InsightsAI—uses the latest GenAI technology to deliver authentic digital transformation and advanced customer-facing self-service options to businesses of all sizes at every stage of their digital journey.
SOURCE: GlobeNewsWire