iGrafx, a leading provider of process intelligence and process management solutions, has been named a Customers’ Choice in the 2023 Gartner Peer Insights™ Voice of the Customer for Enterprise Business Process Analysis Tools. Gartner Peer Insights is a platform for end-user ratings and reviews of IT software and services.
The ‘Voice of the Customer’ distinction is based entirely on customer feedback and recognizes vendors who meet or exceed the market average for “Overall Experience” and “User Interest and Adoption.” The iGrafx Process360 Live platform also received the highest “Willingness to Recommend” rating out of all vendors mentioned in the report, from 98% of customers, based on 37 reviews submitted in the Enterprise Business Process Analysis Tools market as of October 2023.
“We are excited to be recognized by our customers and be named a Customers’ Choice for EBPA on Gartner Peer Insights,” said Alexandre Wentzo, CEO of iGrafx. “This recognition is especially meaningful as we believe it is a testament to our mission to put customers at the center of everything we do.”
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What customers had to say about iGrafx and the Process360 Live platform:
- “Previously, iGrafx was just a business process modeling solution. But now its capabilities have been greatly expanded to become an all-in-one platform for digital transformation, process mining and business process management.”
- “It is simple to capture, communicate, improve and optimize every aspect of our business processes with this tool.”
- “Process360 Live platform is designed to streamline and optimize organizational workflows. It provides us a comprehensive solution for analyzing, documenting and improving our business processes.”
SOURCE: BusinessWire