Intermedia Cloud Communications, a leading provider of AI-driven cloud-based unified communications, collaboration and contact center solutions, announced it is acquiring all of NEC’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) businesses in North America and NEC partner relationships in Europe. This acquisition is a significant milestone in Intermedia’s global expansion and further strengthens its leadership position in cloud communications. The transition for existing NEC customers and partners will be seamless, as they are already using NEC versions of Intermedia’s services all delivered over the Intermedia network under the UNIVERGE BLUE brand.
This announcement follows NEC’s strategic decision earlier this year to withdraw from unified communications operations in regions outside Japan . European support for NEC UNIVERGE BLUE will continue until the transition to Intermedia is completed in the coming weeks.
“As NEC’s exclusive cloud communications partner, we have together grown UNIVERGE BLUE UCaaS and CCaaS at a rapid pace around the world. Intermedia is excited to welcome NEC’s UNIVERGE BLUE customers and partners directly into the Intermedia family,” said Michael Gold , CEO of Intermedia . “This integration strengthens our position in the cloud communications market and opens up significant new opportunities for further growth and innovation.”
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“Since we began working with Intermedia in 2020, Intermedia has been an excellent partner. This integration ensures that UNIVERGE BLUE customers continue to receive the high-quality service they expect. Intermedia’s commitment to quality and innovation aligns perfectly with our values, meaning all partners and customers are in good hands,” said Chris Jackson , NEC Corporate SVP; President & CEO, NEC America and Europe .
Background of the Intermedia and NEC partnership
This acquisition builds on the successful strategic partnership between Intermedia and NEC, which began in 2020. Over the past four years, the two companies have worked closely together to bring innovative cloud communications solutions to the market under the NEC UNIVERGE BLUE brand. These services are now used by thousands of organizations worldwide on a daily basis.
Intermedia will continue to provide the same products and services to customers and partners. In addition, Intermedia will assume responsibility for NEC’s existing UCaaS and CCaaS partner and customer contracts upon completion of the transaction.
Innovative Product Suite
The collaboration between NEC and Intermedia has resulted in the development and launch of the NEC UNIVERGE BLUE brand, enabling NEC to offer customers and partners a full suite of advanced cloud communications solutions. Built entirely on Intermedia’s proprietary platform and delivered over its robust and highly reliable network, these solutions provide comprehensive unified communications, video conferencing, robust contact center capabilities and tools for a seamless transition to the cloud. In addition, the services include advanced AI, multi-channel archiving and real-time analytics to ensure smarter communications, decision-making and data security for organizations of all sizes and industries.
Highlights of this announcement
Seamless transition : Intermedia is committed to providing a smooth transition for all NEC customers and partners. NEC customers are already using the Intermedia network and solutions that are NEC UNIVERGE BLUE. Existing service agreements, contracts and support will remain unchanged during the integration to fully ensure continuity of service.
No change to partner models: Partners will be supported with the “Customer Ownership” model. Partners will continue to benefit from highly attractive programs and remain the owner of the customer at all times.
Enhanced customer and partner network: NEC partners will benefit from sales, marketing and technical support, as well as all the tools needed to continue to deliver outstanding value to their customers. Existing Intermedia partners will also benefit from a strong and expanded network, opening up new market opportunities and providing access to a wider range of resources. The expansion of this network will facilitate greater collaboration and knowledge sharing between partners, with the aim of improving overall service delivery and innovation.
Extended global reach : The integration strengthens Intermedia’s presence in international markets, enabling it to support organizations worldwide. This integration will also strengthen Intermedia’s competitive position in the global cloud communications market.
Award-Winning Services, World-Class Support and Reliability : Intermedia’s UC solutions and platform have been recognized by leading publications and analysts – including PC Magazine, U.S. News & World Report, USA Today, Forbes, UC Today, CRN, Frost & Sullivan and Aragon – for superior performance and support. Intermedia’s JD Power-certified 24/7 technical support and 99.999% uptime service level agreements will be available to all direct customers and partners, ensuring world-class service and support.
Path to Cloud Migration for On-Premises Customers: For NEC partners who offer NEC UNIVERGE BLUE and also have on-premises customers, Intermedia will continue to support these partners in facilitating a smooth transition to cloud. By leveraging the strong relationship developed over years of collaboration, Intermedia will continue to provide the necessary tools, resources and support to ensure partners can confidently guide their customers through this migration process. This transition enables customers to continue to benefit from the latest cloud communication technologies with a focus on continuity and innovation.
Additional details regarding the transition will be shared directly with NEC and Intermedia customers and partners in the coming days and weeks.
SOURCE: PRNewsWire