Konecta, a global leader in Customer Experience (CX) transformation and digital operations, announced a strategic alliance with CrewAI, the pioneering multi-agent orchestration platform. Together, the two companies will redefine how humans and AI agents collaborate, integrating human expertise, CX excellence, and AI to deliver measurable business outcomes across every interaction.
Under this partnership, Konecta will also serve as CrewAI’s lead consulting and implementation partner in Europe and Latin America, combining strategic advisory with delivery excellence to help companies design, pilot, and scale agentic orchestration.
Empowering processes with agentic automation
CrewAI’s platform allows organizations to coordinate multiple specialized AI agents working collaboratively to execute complex, end-to-end business processes. This orchestration transforms how organizations operate, allowing them to automate workflows that traditionally required multiple human touchpoints. For instance, a commercial proposal can now be generated automatically, from understanding the client’s context, developing a storyline and creating presentation slides, to generating pricing models, all coordinated seamlessly by a “crew” of AI-powered agents.
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This partnership lays the foundation for Konecta’s Agentic AI model approach: a unified and structured environment to design, orchestrate, and scale autonomous agents across customer and enterprise operations. Built on CrewAI’s Agent Management Platform (AMP), it will enable Konecta and its clients to industrialize agentic use cases rapidly and securely.
“Agentic AI marks a fundamental shift in how businesses operate. It’s not about replacing people, but about amplifying human intelligence through governed, data-driven orchestration,” said Nourdine Bihmane, CEO of Konecta. “CrewAI’s platform enables us to unite human expertise, CX excellence, and responsible AI into a single, intelligent ecosystem that drives continuous optimization and measurable impact. Together, we’re setting a new global benchmark for scaling intelligent operations built on trust, transparency, and purpose.”
“CrewAI enables enterprises to quickly put AI agents into production so businesses can see their clear benefits, with agentic systems that are easy to use, trusted by design, and ready to scale,” said João Moura, CEO and Founder of CrewAI. “Konecta embodies that same philosophy. With their operational depth and experience, and our technology, we’re turning the promise of intelligent operations into tangible, measurable reality, built for scale and built to last.”
SOURCE: Businesswire