LivePerson, the enterprise leader in digital customer conversations, has been named a Strong Performer in “The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024.” According to the report, “LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”
The new report evaluates the 11 most significant providers of digital customer interaction solutions (DCIS) against 34 criteria to help contact center and digital business leaders select the right one for their needs.
LivePerson received the highest possible scores across 12 criteria: messaging engine, interaction quality evaluation, adaptive digital strategy optimization, accessibility, security and compliance, scalability and availability, adoption, pricing flexibility and transparency, partner ecosystem, community, revenue, and number of customers. According to the report, “LivePerson is equipped to meet the demands of even the most extensive enterprise messaging operations.”
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“Digital transformation is no small task, and enterprises are rightly concerned about finding a trusted partner to help them safely bridge the gap between the current state — where call volumes and costs keep rising — and the digital-first, AI-empowered contact center of the future. On top of multiple recognitions from Forrester over the past year, we’re proud to be named among the top providers for digital customer interaction solutions,” said John Sabino, CEO of LivePerson.
SOURCE: PRNewsWire