LivePerson, the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024 SIIA CODiE Awards. Now in its 39th year, the prestigious annual CODiE Awards recognize companies producing the most innovative business technology products across the world.
The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries, announced the CODiE winners in a virtual ceremony. Recognized as the industry’s sole peer-reviewed awards program, the CODiEs begin with rigorous reviews by expert judges who determine the slate of finalists. The wider SIIA membership community then votes on the finalists, with scores from both rounds tabulated to select the final winners.
LivePerson’s win in the Best Customer Service Solution category highlighted its leadership in both artificial intelligence and digital engagement. Built on decades of experience working with the world’s top brands — and informed by billions of real customer interactions — the company’s Conversational Cloud platform earned top marks for helping enterprises put meaningful conversations at the center of their business.
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“One of the biggest challenges facing the enterprise today is achieving measurable ROI from AI. On top of that, consumers are skeptical that AI and automation are being used to help them, not just to wall them off from real conversations,” said John Sabino, CEO of LivePerson. “We’re proud to gain this recognition from our peers in the industry for solving these challenges — and delivering better outcomes for both brands and consumers as a result.”
“The recipients of the 2024 Business Technology CODiE Awards continue to uphold the prestigious tradition of the CODiEs by developing the most effective and influential applications, services, and products in the business technology sector,” said SIIA President Chris Mohr. “We take immense pride in acknowledging this year’s winners: the crème de la crème. Congratulations to all the recipients.”
SOURCE: PRNewsWire