PossibleNOW, a recognized leader in customer contact compliance solutions, has announced the launch of DNCSolution™ for Salesforce, expanding its compliance capabilities through a deep, native integration with the Salesforce ecosystem. Through this partnership, DNCSolution delivers a first-of-its-kind approach to Do Not Contact (DNC) and TCPA compliance enforcement across the entire Salesforce Agentforce 360 platform.
DNCSolution for Salesforce enables organizations to enforce compliance actions automatically across campaigns, workflows, data pipelines, and digital agents. Every outbound interaction(phone call, text message, email, AI-driven action) is checked and cleared before its execution. By applying the same set of compliance rules to all engagement paths in a consistent manner, Salesforce customers can eliminate operational holes and ensure auditable compliance from every touchpoint.
All compliance enforcement is executed entirely within the Trusted Salesforce Boundary, ensuring that customer data, consent signals, and AI-driven decisions never leave Salesforce’s security, governance, and privacy framework. DNCSolution integrates natively across Salesforce experiences, including Customer 360 (Core CRM), Data 360, and Agentforce AI, enabling automated compliance for every customer interaction without additional tools or external processing.
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A full suite of real-time compliance capabilities
DNCSolution for Salesforce provides comprehensive, real-time compliance enforcement designed to meet the needs of regulated outbound engagement, including:
- Real-time validation against federal, state, and internal DNC lists, including the Reassigned Numbers Database, to reduce accidental violations and preserve safe harbor protection
- Revenue optimization through support for Established Business Relationship (EBR) exemptions
- Protection from professional litigators pursuing TCPA claims, powered by PossibleNOW’s maintained Litigator List
- Native enforcement across Salesforce Customer 360, Data 360, Marketing Cloud, Agentforce AI, and custom Salesforce applications
- Built-in safeguards for restricted calling hours, state holidays, and state-of-emergency rules
Together, these capabilities allow Salesforce customers to deliver highly personalized outreach across channels while maintaining continuous, automated compliance—without manual reviews or guesswork.
“People asked, and we’ve delivered! Salesforce customers need more than marketing automation — they need compliance across the entire platform and all experiences. Our first-of-its-kind integration with Salesforce provides a full suite of compliance capabilities built into every interaction, across the Salesforce Agentforce 360 Platform” said Scott Frey, CEO, PossibleNOW.
With the launch of DNCSolution for Salesforce, PossibleNOW is reinforcing its commitment to helping organizations scale customer engagement responsibly—combining automation, AI, and enterprise-grade compliance into a single, seamlessly governed Salesforce experience.