Sinch has unveiled a capability of its Enterprise Voice platform called Voice Relay that enables text, based AI agents to be bridged to live voice calls. This comes alongside AI, ready voice infrastructure, enabled branded calling protection, and global network capabilities, all together offering businesses an opportunity to develop AI, driven voice interactions that are secure and scalable.
The rise of conversational AI agents is causing many difficulties in integrating AI agents with live voice calls in real time. Sinch through Voice Relay, a completely managed infrastructure of real, time conversations is trying to address these problems. Besides making the developers’ work easier, it will also allow them to create AI, driven voice interactions without having to worry about the challenges of voice infrastructure.
Simplifying AI-Powered Voice Interactions
In the past, integrating AI into phone calls has been complicated by the need to manage several sophisticated components, such as audio streaming, text-to-speech functionality, latency optimization, and speech recognition integration. Voice Relay simplifies all these challenges by providing AI agents powered by large language models the ability to participate directly in live calls over the global phone network.
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Sinch’s technology simplifies integrating AI agents through its simple interface, all while managing the intricacies of real-time voice communications at scale. This helps enterprises to save time and effort on automating calls, reducing waiting times, and providing faster resolution without having to build and maintain voice infrastructure.
“Voice remains one of the most powerful channels for customer engagement, and enterprises are increasingly looking to bring AI into those interactions,” said Julia Fraser. “Voice Relay reflects allows developers to connect AI agents to the global telephone network quickly and reliably, helping them automate routine calls, reduce wait times and resolve issues faster without having to build and manage complex voice infrastructure themselves.”
“Enterprises want the freedom to choose the AI models that power their agents,” added Daniel Morris. “Voice Relay provides the infrastructure that connects those agents to the global voice network, delivering the real-time media, reliability and control required to run AI-powered voice interactions in production.”
With Voice Relay, Sinch is positioning itself as a key enabler for AI-driven customer engagement over voice, helping enterprises leverage conversational AI at scale while maintaining performance, security, and compliance standards across global communications networks.