Verint, The CX Automation Company, announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’ Buyers Guide.
Verint was recognized as a leader achieving exemplary status among 34 vendors, underscoring its robust offerings in foundational contact center tools, along with advanced capabilities. With AI-driven solutions for automation, self-service and real-time sentiment analysis, Verint continues to play a key role in driving stronger, faster business outcomes for contact center operations.
“Today’s contact centers must engage customers across their preferred communication channels while balancing operational costs and leveraging automation,” says Keith Dawson, director of research, customer experience, ISG Software Research. “Leading solutions such as Verint’s Open Platform integrate foundational contact center capabilities with advanced features like AI, automation and enterprise-wide CX integration, ensuring organizations can meet customer needs effectively while driving meaningful business outcomes.”
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“Verint Open Platform delivers CX automation to contact centers of leading global brands and our customers report the achievement of tangible and strong AI business outcomes,” says Verint’s David Singer, senior vice president, Go-to-Market Strategy. “This recognition from ISG naming Verint an advanced contact center market leader further validates our leadership momentum and the increasing value we create for our customers.”
SOURCE: BusinessWire