Verint, The Customer Engagement Company announced its Open CCaaS (Contact Center as a Service) Platform has been named the winner in the Best Customer Engagement Solution category at the UC Today Partner Awards.
The prestigious award recognizes Verint’s commitment to innovation, channel growth, exceptional partner experience and market success.
Judges assessed vendors and service providers selling customer engagement solutions through a partner channel. Verint demonstrated its prowess in improving experiences, innovation, and partner execution strategies that set it apart in the competitive landscape.
Launched in June 2023, the Verint Open CCaaS Platform offers a unique open architectural approach, distinguishing itself from other market offerings. Verint’s platform enables organizations to modernize contact center operations at their own pace while leveraging AI to drive CX automation. This approach enhances agent and customer experiences by unifying engagement data, ensuring continuous AI training, and augmenting the human workforce with specialized AI-powered bots.
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At the core of the Open CCaaS Platform is Verint Da Vinci™ AI, which automates tasks, optimizes processes, and enhances agent efficacy, and has more than 700 patents and patent applications. The platform also fosters innovation via the Verint Connect web portal. This marketplace allows partners to download components and access Verint’s technical community, accelerating contact center innovations.
Verint collaborates with hundreds of partners worldwide. Partner-friendly strategy and open platform empowers partners to choose capabilities they want to resell and extends the platform with new capabilities for added value.
“We are honored to receive the Best Customer Engagement Solution award from UC Today,” says Verint’s John Bourne, senior vice president of global channels and strategic alliances. “This recognition underscores Verint’s commitment to reimagining the contact center landscape with our Open CCaaS Platform. Our focus on openness and our global partner ecosystem is what drives our customers’ success, and we are thrilled to see our innovations acknowledged by the industry.”
SOURCE: BusinessWire