Tag: CCaaS

Calabrio Unveils Omni Agent Intelligence to Standardize Quality Across Human and AI Agents

Calabrio Unveils Omni Agent Intelligence to Standardize Quality Across Human and AI Agents

Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation

Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation

Zendesk Named Leader in 2025 Gartner For CRM Engagement

Zendesk Named Leader in 2025 Gartner For CRM Engagement

Windstream-Enterprise

Windstream Enterprise Launches Talkdesk Express for Small and Midsized Businesses

NICE

NICE Named a Leader in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service For 10th Consecutive Year

Five9

Five9 Named a Leader Again in the 2024 Gartner® Magic Quadrant™ for Contact Center as a Service

RapidScale

RapidScale Expands Offerings with New Contact Center as a Service (CCaaS)

3CLogic

3CLogic Achieves Advanced Platform Status in the ServiceNow Partner Program

Twilio

Twilio Recognized as a Leader in 2024 IDC MarketScape for Contact Center as a Service (CCaaS)

TELUS-International

TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities