San Francisco-based conversational AI pioneer Decagon has announced the launch of Duet Autopilot, the industry’s first customer experience (CX) agent capable of delivering automatic and verifiable self-improvement while keeping enterprise builders in complete control. Historically, enhancing AI agents has been bottlenecked by the manual labor required to interpret customer feedback, build fixes, and deploy updates. Duet Autopilot eliminates this operational friction by continuously translating production signals into proposed updates, testing them against historical conversations and regression suites, and surfacing precise diffs for required human approval under strict enterprise governance. To rigorously measure this workflow, Decagon also introduced DuetBench, the first end-to-end benchmark for evaluating agent self-improvement, against which Duet Autopilot passed 93% of diagnostic tasks to exceed average human scores.
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“Autopilot is a shift from building agents by hand to managing agents that improve themselves,” said Alan Yiu, VP of Product at Decagon. “Teams set the direction and review the work; Autopilot handles the diagnosing, testing, and editing that used to consume their week. Every fix compounds, which ultimately empowers businesses to provide their customers with a 24/7 AI concierge that gets measurably better with every interaction.” Validated alongside design partners across retail, financial services, and consumer technology, the platform introduces unprecedented transparency to enterprise operations.