Dovetail announced the launch of its customer intelligence platform, the first always-on, AI-native system designed to turn scattered customer feedback and actionable insights, help to meet customer needs. Addressing long-standing bottlenecks in product development caused by fragmented feedback and slow manual analysis, the platform centralizes signals from sales calls, support tickets, surveys, app reviews, and usability tests, then uses AI to classify, analyze, and surface insights that delivered into prototyping and coding workflows. “Dovetail’s mission for customer-led product development aligns perfectly with Alloy’s mission to accelerate prototyping,” said Simon Kubica, founder and CEO of Alloy. “Together, we’re making it possible for feedback to turn directly into working prototypes, helping product teams act on insights faster than ever.”
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The platform operates in a continuous cycle-Assemble, Analyze, Uncover, Act-allowing teams to generate dashboards, PRDs, research reports, and automated alerts while closing the loop with tools like Linear and Slack. “Sales, success, product, and design all bring critical signals, but too often those signals are fragmented or lost. With the Dovetail customer intelligence platform, we bring every voice together, analyze them with AI, and make them accessible across the organization,” said Benjamin Humphrey, CEO and co-founder of Dovetail, ensuring faster, more informed product decisions at scale.