FirstComm has launched AscendOne, a new unified communications (UC), contact center (CC), and AI platform. It simplifies enterprise communications. It combines voice, messaging, meetings, collaboration, and customer engagement tools into one solution. Developed with Intermedia Intelligent Communications, AscendOne uses cloud-native tech and advanced AI. It replaces older systems and scattered tools, offering a smooth experience across channels. Users can manage everything through a single interface. FirstComm ensures reliability with 99.999% uptime and U.S.-based support available 24/7/365.
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The platform uses strong AI in daily workflows. It automates tasks such as meeting recaps, voicemail transcription, and interaction summaries. It also performs sentiment analysis and offers real-time coaching for contact center teams. This helps organizations cut down on manual work and boost service quality. Also, there are no hidden fees or complex licensing. AscendOne provides omni-channel contact center features for voice, SMS, chat, and email. It also includes messaging across the company, file sharing, and easier IT operations with a single management portal. Microsoft Teams integration enables enterprise calling and contact center features. You don’t need extra Teams Phone licensing. This launch lets FirstComm help businesses boost productivity. They can respond better to customers and grow in hybrid and remote work settings.