Genesys has partnered with Scaled Cognition to advance responsible agentic AI in customer experience orchestration. This collaboration integrates Scaled Cognition’s Agentic Pretrained Transformer (APT-1) large-action model (LAM) into the Genesys Cloud™ platform, enabling enterprises to deploy autonomous agents capable of executing complex tasks with greater accuracy, governance, and trust. The APT-1 LAM utilizes novel technology to eliminate hallucinations and help organizations maintain alignment with enterprise policies, ensuring customer outcomes remain predictable and consistent. Genesys invested in Scaled Cognition to boost growth and foster joint innovation.
Also Read: Jasper Brings AI Content Workflows via Salesforce AppExchange
This partnership enhances Genesys Cloud AI Studio and AI Guides. These tools help organizations create, launch, and manage AI agents without coding. They also ensure alignment with company policies and regulations. Genesys and Scaled Cognition are teaming up. They aim to combine Genesys’s experience orchestration leadership with Scaled Cognition’s LAMs expertise. Their goal is to create trusted and transformative experiences. This will protect brand value and help companies unlock the full potential of agentic AI.