Now bringing smarter tools to more teams, Spectrum Business teams up again with RingCentral to offer upgraded services built around artificial intelligence. A single hub pulls together phone video messaging, online chats, plus two dozen internet-based ways people reach out – making it easier to follow every exchange. This new phase adds RingCX, a system shaped by AI to gather all those connections in one view without switching apps or screens. Instead of guessing what went right or wrong, firms get clear summaries from real conversations using ACE, which listens in securely. Insights pop up from recorded discussions, showing patterns like repeated rival names, possible deal blockers, even moments where staff closed strong. Smooth handling of many contact forms meets sharp analysis behind the scenes – not just collecting data but shaping how responses take form next time.
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These new features will be incorporated in the Unified Customer Experience (UCX) with RingCentral platform and made available through Spectrum’s managed network, thus enabling mid-market and enterprise organizations to simplify their communications, enhance their service quality, and gain greater operational insights. The solution will incorporate AI quality management to analyze 100% of customer interactions and provide real-time analytics, thus enabling organizations to optimize their agent and customer performance. The partnership aims to bring together communications, contact center, and AI technologies in a single cloud-based solution, thus providing organizations with a single solution to eliminate fragmented tools and enable faster resolutions, better customer experiences, and business growth with data-driven intelligence.