Tag: contact center

Dynamics

Microsoft Announces Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences

Tethr

Tethr and Awaken Intelligence join forces to accelerate contact center modernization

TCN

TCN Hosts Upcoming Webinar on Optimizing Digital Channels for Contact Centers

247.ai

[24]7.ai Receives Multiple Gold Awards from the Prestigious US Customer Experience Awards 2024 (USCXA ’24)

Verint

Verint Wins $4 Million Contract to Increase CX Automation for a Top Five U.S. Bank

Coveo

Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering

Calabrios

Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform™ Public Cloud to Power Cloud-Driven Excellence

Intermedia-Contact-Center

Intermedia Contact Center Further Solidifies Position in Helping Businesses Deliver Better Customer Experiences with Latest Microsoft Certification

Observe.AI

Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm

Intradiem

Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024