Tag: contact center

Inoria

Inoria partners with Parloa to transform customer interactions through expert capabilities and advanced AI technology

transcosmos

transcosmos enhances GenAI-powered contact center operations features at its CX Squares

Sobot

Sobot Announces the Launch of Upgraded AI Agent in September

8x8

8×8 CX Transformation and Innovation Driving Year-Over-Year Contact Center Momentum

ASAPP

ASAPP AI Solutions for the Contact Center Now Available in AWS Marketplace

Squaretalk

Squaretalk and LoopBridge Collaborate for Deeper Customer Insights

AVANT

AVANT and PolyAI Announce Strategic Partnership in Delivering Advanced Voice AI Solutions to Enterprise Call Centers

Intermedia-Cloud-Communications

Intermedia Cloud Communications Advances Contact Center Agent Performance with Introduction of AI Agent Evaluator

Persistent

Persistent Acquires Starfish Associates, Strengthening its Position in AI-powered Contact Center and Unified Communications

NICE

NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report