Tag: CX

SuccessKPI

SuccessKPI First to Deliver All Workforce Engagement Management Motions in Single GenAI Platform with New Workforce Management (WFM) Solution

Zoho

Zoho Launches Customizable Low-Code IoT Platform with Pre-built Vertical Solutions to Enhance Business Efficiency and Improve Customer Experience

eClerx

eClerx recognized by Everest Group as Major Contender in Customer Experience Management Services

Crescendo

Crescendo Names High Technology Veteran Zack Urlocker as COO (former Duo Security, MySQL, Zendesk) as Company Targets the Enterprise

Cordial

Cordial Integrates With Radar To Deliver Enhanced Geo-Location Customer Experiences

T-Mobile

T-Mobile and OpenAI Join Forces to Revolutionize the Customer Experience with First-Ever Intent-Driven AI-Decisioning Platform

Talkdesk

Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience

Sinch

Sinch Partners with Singtel to Launch First RCS Business Messaging (RBM) Service in Singapore

Verint

Verint AI-Powered Bots Drive Upsell and Revenue Opportunities in Contact Centers

Sprout-Social

Sprout Social Launches New Salesforce Integration using Agentforce to Assist Service Reps