Tag: CX

Cognigy

Cognigy Receives 2024 CUSTOMER Magazine Product of the Year Award

parcelLab

parcelLab Appoints Noel Hamill Global Chief Marketing Officer

Five9

Five9 Hires Leading Gartner CX Analyst Steve Blood

MCI

MCI BPO Expands in the Philippines with the Acquisition of EastWest BPO & EastWest Technologies

Appian

Improve processes and service delivery with Appian Case Management Studio

Intradiem

Intradiem Awarded Frost & Sullivan’s 2024 Global New Product Innovation Award for Reducing Contact Center Agent Burnout with Its Advanced AI Solutions

TELUS-International

TELUS International Named a Leader in Everest Group’s Inaugural PEAK Matrix Assessment for Data Annotation and Labeling Services for AI / ML

ibex

ibex Wave iX Wins 2024 CUSTOMER Product of the Year Award

Coveo

Coveo Wins CMSWire IMPACT Award for Best Use of AI in Customer Service with Coveo Relevance Generative Answering

ActiveCampaign

ActiveCampaign expands global accessibility, performance and reliability with multi-regional data center for German companies