Smarsh, the global leader in communications data and intelligence, announced its acquisition of CallCabinet, an innovator in cloud-native compliance call recording and analytics technology. This acquisition will significantly enhance Smarsh’s ability to offer customers cutting-edge solutions in compliant audio recording, AI-powered voice analytics, and a comprehensive end-to-end digital communications platform.
With this integration, Smarsh continues to provide its thousands of global customers—including 90% of the top financial institutions—with reliable, scalable digital communications management. Now, organizations across industries can also rely on Smarsh’s robust suite of voice recording and analytics solutions to ensure compliance and gain deeper insights.
This acquisition comes at a critical time when regulatory pressures from U.K. and U.S. authorities are intensifying around the retention of voice calls. The over $4 billion in GDPR penalties and recent fines from the CFTC (Commodity Futures Trading Commission) highlight the urgency for organizations to implement advanced compliance technologies that include voice capture. This is especially pertinent for industries like financial services, healthcare, and government, where regulatory requirements demand fast adoption of compliant voice recording solutions to mitigate risks and avoid reputational damage.
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“By acquiring CallCabinet, Smarsh accelerates its mission to deliver the most advanced and comprehensive AI-powered communications compliance platform available,” said Kim Crawford Goodman, CEO of Smarsh. “Smarsh continues to lead in compliance innovation, offering the only cloud-native data warehouse in the industry, AI-powered insights, and the ability to capture over 100 communication channels—ranging from email and LinkedIn to WhatsApp and Zoom. With CallCabinet, we enhance our capabilities to include scalable voice capture, surveillance, and insights, providing superior value and integration to the market.”
“Joining Smarsh, the trusted leader in communications compliance, is an exciting opportunity to scale our innovative voice technology across a broader customer base,” said Ryan Kahan, Founder of CallCabinet. “Many businesses face significant challenges in compliance recording due to outdated, inflexible technology. By integrating our modern, reliable voice technology with Smarsh’s platform, we can offer a solution designed to help businesses of all sizes across all industries not only meet compliance standards but also gain valuable insights to drive their success.”
CallCabinet’s Impact Across Industries
CallCabinet’s solution is already used by organizations in a wide array of sectors including finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail. The company also boasts a strong ecosystem of alliance partners, including certified integrations with Avaya, Cisco, Microsoft, Webex, Zoom, and 8×8. This expands Smarsh’s channel opportunities, offering new reseller and independent software vendor (ISV) avenues.
With CallCabinet’s presence in key global markets such as Australia, Germany, South Africa, and the United Kingdom, Smarsh extends its global footprint, enabling even better service and support for customers worldwide.
As the demand for comprehensive, flexible, and scalable communications compliance solutions grows, this acquisition positions Smarsh at the forefront of the industry, ready to provide cutting-edge technology that meets the evolving needs of businesses worldwide.