IntelePeer, a leading provider of end-to-end conversational AI solutions, announced that SmartAnalytics is now available in the Microsoft Azure Marketplace, an online store offering applications and services built for use on Azure. Through this listing, IntelePeer customers can now seamlessly deploy and manage SmartAnalytics on the trusted Azure cloud platform.
“Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments,” said Frank Fawzi, CEO of IntelePeer. “This listing brings our customers the benefits of faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform. With real-time data insights and seamless integration capabilities, SmartAnalytics empowers businesses to make smarter decisions, improve performance, and drive meaningful outcomes across every customer interaction.”
SmartAnalytics is available to all IntelePeer SmartAgent and SmartOffice customers. The solution equips organizations with advanced analytics and real-time insights to optimize performance across customer interactions. Key capabilities include:
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Performance Assessment Dashboard – Provides key metrics such as call containment rates, transfer rates, and interaction durations, helping businesses quickly assess operational efficiency and identify areas for improvement.
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Advanced Interaction Analysis – Leverages IntelePeer’s unique end-to-end voice path to record and transcribe full conversations handled by AI, live agents, or hybrid interactions. Users can filter, analyze, and search transcripts for deeper insights.
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Data-Driven Decision Making – Offers near real-time monitoring and customizable dashboards for agile, tailored analyses that accelerate decision-making and drive measurable improvements.
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Quality Measurement & Compliance Monitoring – Automates quality assurance by evaluating interactions against sentiment, compliance standards (HIPAA, PCI DSS), and business-defined rubrics, ensuring consistent performance and reducing compliance risks.
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Seamless Integration & Data Sharing – Enables secure data export for integration into existing business intelligence systems. SmartAnalytics also supports Snowflake Share and Snowflake Reader Account capabilities for efficient cross-functional collaboration.
“We’re pleased to welcome IntelePeer’s SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe,” said Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp. “Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”