Aircall, an AI-powered customer communications platform trusted by over 23,000 global businesses, has announced the acquisition of Spain-based Piper AI, a revenue intelligence and agentic sales orchestration company. This strategic acquisition expands Aircall’s capabilities beyond voice, SMS, and WhatsApp conversations into multi-channel agentic revenue execution, establishing a continuous workflow loop from initial outreach to finalized deal.By automatically linking data signals through video email text, and field interactions, Piper AI changes unstructured communication into pipeline actions driven by automation. It reduces CRM data entry time by more than 50% and at the same time enhances the accuracy of sales forecast by 50%. The platform is ready to support sales structures like MEDDIC, BANT, and SPICED.
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It also converts old pipeline data into an intelligence layer that can be searched by sales teams. Commenting on the integration, Scott Chancellor, CEO of Aircall, stated: “Aircall has always focused on helping teams have better conversations with customers. AI Assist Pro already guides reps before, during, and after every conversation across voice, SMS, and WhatsApp. With Piper, we are taking the next step: connecting those conversations to the pipeline signals, deal intelligence, and automated workflows that close revenue. That is where AI becomes truly valuable for sales teams — not when it stops at a summary, but when it turns every customer interaction into action, pipeline clarity, and time back for reps to sell.” By combining Aircall’s robust communication layer with Piper’s automated orchestration engine, the unified platform ensures no competitor in the revenue intelligence market directly owns the underlying communication channels themselves.