Gupshup, the market leader for interactive conversation technologies, has just launched a self-serve Voice AI platform. And this, Gupshup has grown its cloud-based communications architecture much. Using this platform, enterprise revenue, marketing, and support teams can develop voice bots, test them and then release them on both inbound and outbound telephony networks. Having included voice capabilities alongside the existing messaging solution – covering WhatsApp, RCS, and SMS – businesses are empowered through this integration to handle highly complex and frequent customer transactions automatically. These transactions include qualifying leads, collecting payments, booking appointments, and assisting customers in multiple languages at the helpdesk level, among others. Importantly, this is all done without having to change carrier or PBX settings. Developing a solution based on in reality it has a model-agnostic platform supporting more than 90 languages, the solution has the flexibility to use any preferred speech-to-text/text-to-speech and large language model vendors.
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Highlighting the strategic impact of unifying voice and digital channels across global enterprise footprints, Beerud Sheth, Co-founder and CEO of Gupshup, stated: “For customer engagement in emerging markets, Voice AI drives universal access – reaching every user regardless of language or literacy. In developed markets, it drives efficiency and automation. In both, it delivers cost savings, revenue growth, and satisfaction. With the launch of its Voice AI Platform alongside its messaging, Gupshup offers the only unified self-serve platform for customer engagement across voice and messaging.” This product rollout establishes a scalable framework for global organizations aiming to unify voice and chat channels under a cohesive, autonomous conversational architecture.