AKOOL, a leading Generative AI platform for personalized visual content, has partnered with LiveX AI, a trailblazer in multimodal AI Agents, to redefine customer interactions. This collaboration combines LiveX AI’s real-time high-precision conversational AI Agents with AKOOL’s dynamic avatar technology to create human-like, seamless experiences that address the limitations of traditional virtual agents.
Conventional AI chatbots and virtual agents often fall short, plagued by errors, high latency, and limited understanding of user intent. Interactions can feel impersonal, as static digital avatars fail to adapt dynamically to user input. The AKOOL-LiveX AI partnership bridges these gaps, delivering a solution that integrates advanced conversational AI with immersive visual experiences.
The joint offering enables:
- Real-time, accurate problem-solving: Multimodal AI Agent delivers fast resolution of tasks like personalized recommendations, sales support, product education, customer support, order tracking, customer conversion, and churn prevention.
- Natural, empathetic interactions: AI understands emotions and intent, delivering tailored responses to resolve disputes, recommend upgrades, and address diverse customer needs.
- Integrated conversational and visual intelligence: Avatars adapt dynamically to user inputs, enhancing engagement and creating a cohesive experience.
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“By combining our strengths, we’re addressing critical pain points in AI-powered customer support,” said Jiajun Lu, CEO of AKOOL. “This partnership sets a new standard for intelligent, immersive interactions.”
The collaboration represents a breakthrough in customer engagement, enabling enterprises to deliver highly accurate, emotionally resonant support. Diverse industries can leverage this technology to enhance satisfaction, increase loyalty, and improve self-service rates.
“At LiveX AI, we’ve helped millions of users build strong connections through AI-driven interactions,” said Jerry Li, Co-Founder and CEO. “With AKOOL’s avatars, we’re taking customer engagement to the next level, adding a face-to-face element that fosters trust and satisfaction.”
This partnership positions AKOOL and LiveX AI at the forefront of a new era in customer service, setting a benchmark for integrating conversational AI with dynamic, visual engagement.
SOURCE: BusinessWire