Deloitte Digital Introduces CreativEdge: A Generative AI-powered, Omnichannel, Content Creation Tool That Can Revolutionize Marketing


Why this matters
Tomorrow’s customer wants to feel seen by the brands they interact with. Deloitte Digital’s latest innovation, CreativEdge, is designed to empower marketing teams with the capabilities of GenAI for content creation. This end-to-end web-based tool simplifies content creation workflows, enabling rapid concepting and building of creative assets and copy for sales purposes or omnichannel marketing campaigns.

The introduction of CreativEdge signals a significant shift in the marketing landscape, marking an evolution from hypothetical GenAI discussions, to an accessible and user-friendly tool brands can apply to ongoing projects with ease. This tool helps address the increasing demand for personalization at scale while leveraging existing approved brand assets and integrating into existing workflows. Users can input their campaign goals and target audiences into CreativEdge and instantly generate new text and image content for email, social media, paid media and other channels. It’s a catalyst, providing creative professionals with a unique advantage to amplify imagination.

Key quotes
“We wanted to keep humans at the center of creativity as we were developing CreativEdge. While the technology will produce the product, it still requires that human touch to inform the tool with better data so that each brand-compliant output is better than the next. We believe that a “humans in the loop” approach aims to set a new standard in the marketing world as it stands to uncover new possibilities and create real value faster than ever before.”

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—Mark Singer, U.S. chief marketing officer and agency lead of Deloitte Digital, Deloitte Consulting LLP

“As we continue transforming our business with GenAI, marketers want tools that they can interact with. CreativEdge allows those individuals to utilize GenAI, informed by data they submitted, which helps to increase the quantity and quality of content they ultimately generate. This tool will help marketers improve productivity, and harness creative consistency without sacrificing the value that brands expect today.”

—Jenny Kelly, head of content, Deloitte Digital, Deloitte Consulting LLP

Additional data
CreativEdge’s launch comes at a time when Deloitte Digital research indicates the demand for content has increased by 54% from the previous year, with marketers only being able to meet this demand 55% of the time. CreativEdge aims to bridge this gap, providing a solution for producing audience-specific, brand-compliant content with just the click of a button.

The languages CreativEdge is currently compatible with include Chinese, English, French, German, Italian, Japanese, Spanish and more.

CreativEdge empowers marketers to lead the way on how campaigns come to life. Some examples include:

  • Marketing strategists can use CreativEdge to create detailed personas to understand the behaviors of difference audience segments, informing keyword research and SEO strategy.
  • Marketing campaign managers can use the creative concept suggestions provided by CreativEdge to construct unique, compelling marketing campaigns.
  • Copywriters can develop personalized and localized emails and social media captions to effectively reach each segment of their audience. Similarly, graphic designers can use the tool to develop a variety of assets that are tailored to the audience’s preferences.
  • Social media managers can plan out a visual narrative for video or audio content on social platforms, ensuring a consistent and compelling story. Additionally, using personas, they can develop tailored social media assets, including relevant hashtags. This allows for highly targeted content that resonates with specific audience segments.

CreativEdge was developed by a multi-disciplinary Deloitte Digital team, comprised of leaders specializing in Content Marketing, GenAI, Audience Segmentation and Workflow management, combined with the development experience of Deloitte Engineering.