ibexibex, a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, announced that the ibex Wave iX AI-enabled CX solution suite has earned a 2024 CRM Excellence Award, presented by CUSTOMER magazine, for helping clients improve the customer experience.
“ibex is proud to win the CRM Excellence Award for the third year in a row,” said ibex CEO Bob Dechant. “Generative AI is changing CX, and ibex continues to lead the way with innovative AI-powered solutions that elevate the customer experience, drive performance excellence, and reduce the overall cost-to-serve for top brands around the world.”
ibex takes a solutions-driven approach to align with specific client needs and deliver real solutions for transformative outcomes. The ibex Wave iX team collaborates with top brands to deliver authentic digital transformation and advanced customer-facing self-service options for businesses of all sizes at every stage of their digital journey.
Also Read: Dynata Appoints new Senior Vice President, Sales & Customer Experience in the UK
Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
“The CRM Excellence Award honors ibex for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “ibex has demonstrated to the editors of CUSTOMER magazine that ibex Wave iX improved the processes of their clients’ businesses by streamlining and facilitating the flow of information.”
SOURCE: GlobeNewsWire