LivePerson, the enterprise leader in digital customer conversations, and Sycurio, the leading provider of seamless and secure digital payment experiences for contact centers, announced a new partnership empowering enterprises to offer seamless, secure payments directly within the digital channels their customers prefer.
When it comes to engaging with brands, customers across demographics and geographies increasingly favor more personalized, digital-first engagements, including experiences delivered via web and in-app messaging, SMS, WhatsApp, Apple Messages for Business, and more. Together, LivePerson and Sycurio’s capabilities will empower enterprises to meet this demand at scale, orchestrating personalized digital conversations across channels that meet the highest standards for safe and secure payments.
The integration of LivePerson’s Conversational Cloud platform with Sycurio.Digital aims to unlock a variety of benefits for the enterprise, including:
- Improved compliance adherence by removing contact center and remote agents from the scope of Payment Card Industry Data Security Standard (PCI DSS) compliance
- Streamlined payment processing with automatic validation of payment card data before transactions are processed
- Greater transaction record accuracy, ensuring up-to-date customer payment transaction records
- Tracking live updates at every stage in the transaction and monitoring the complete journey of each payment link
- Improved security, with sensitive payment data & PII not stored in and not touching the contact center environment
- Reduced cost and time commitment of maintaining PCI DSS compliance
- Measurable improvements in customer experiences, including increased customer satisfaction (CSAT) scores, reduced average handle time (AHT), and faster first time to resolution (FTTR)
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Sycurio.Digital provides fast, convenient, and flexible digital payment links that enable organizations to take payments anywhere and everywhere. Offering consumers more choice at checkout, delivering better payment experiences, higher transaction success rates, and increased customer loyalty – all resulting in a better bottom line for businesses.
“Our partnership with LivePerson advances our commitment to deliver cutting-edge digital payment solutions by anticipating customer trends, preferences, and needs,” said Salimah Karimbhoy, Vice President of Partner Program and Ecosystems at Sycurio. “We’re meeting customers where they are, in the digital channels they prefer, eliminating the need for channel switching, which often leads to poor customer experiences and reduced transaction success rates. By empowering LivePerson’s enterprise customers to process trusted and improved digital payments with Sycurio.Digital, we provide secure, seamless transactions that enhance payment CX.”
LivePerson’s award-winning Conversational Cloud is trusted by the world’s top brands to connect with millions of consumers. LivePerson customers have seen benefits including up to 25% boosts in customer satisfaction, 50% decreases in agent attrition, and 30% reductions in operating costs.
“Partnering with Sycurio and harnessing the versatility of the Sycurio.Digital platform means any enterprise can easily facilitate seamless, secure payments in any channel through LivePerson’s Conversational Cloud,” said Dan Sincavage, Senior Vice President of Global Partnerships at LivePerson. “Together, we aim to empower secure, compliant conversational commerce at scale — and deliver measurable ROI through the power of intelligent orchestration and automation.”
SOURCE: PRNewsWire