Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience, announces RingCentral wins the Overall Best of Enterprise Connect award. RingCentral won for RingSense AI, a personal AI helper that provides real-time note-taking, enhances detail recall with GPT’s semantic search, and unlocks insights from all conversations.
The finalists for the Overall Best in Enterprise Connect award include:
- Cyara: Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI.
- Five9: Five9 AI Insights, a generative AI-powered customer experience insights application that delivers accessible and actionable conversational insights faster and with less effort than ever before.
- Genesys: Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.
- MiaRec: MiaRec Automated Quality Management and Coaching, which uses generative AI technology to automatically score, summarize, and categorize 100 percent of contact center calls.
- NICE: NICE Enlighten Actions, a conversational AI interface that enables businesses to identify and impact, in real-time, the drivers of Customer Experience, Employee Experience, and operational costs and efficiencies.
- Vonage: Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover.
Enterprise Connect also announces winners for four Category Awards:
- Best Innovation in Customer Experience: Genesys, for Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.
- Best Innovation for Meetings/Conferencing: Barco, ClickShare Bar Pro, a premium, carbon-neutral video bar that enables effortless wireless conferencing in medium-sized meeting rooms with any video conferencing platform, and Yealink, Yealink SmartVision60, integrating AI technologies like voice control, identity recognition, transcription, and multi-stream IntelliFrame into video conferencing for medium-sized Microsoft Teams rooms. (tie)
- Best Innovation for Systems Management: Upwork, Upwork Enterprise Suite, a comprehensive set of tools for enterprises looking to streamline workforce management and become more cost-efficient, innovative, productive, and growth-oriented, and Vonage, Vonage Protection Suite, which proactively blocks suspicious traffic, accesses real-time fraud assessment data for global numbers, and/or implements a turnkey, omnichannel 2FA solution with fraud protection and customizable automatic failover. (tie)
- Most Innovative Use of AI: Cyara, Cyara Botium Fact Checker, an all-in-one automated quality assurance platform equipped to optimize, maintain and monitor chatbots, voicebots and conversational AI; and Genesys, Genesys AI Experience, which integrates cutting-edge generative AI capabilities, accelerating agent productivity and empowering companies to effortlessly unlock innovation.
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Eric Krapf, General Manager, Enterprise Connect said, “Each year we have the honor to celebrate the most innovative technologies in the enterprise communications and customer experience industry. We congratulate all of this year’s winners for their superior innovations.”
Winners were announced during an awards presentation at Enterprise Connect 2024. Enterprise Connect 2024 takes place March 25-28, 2024 at the Gaylord Palms in Orlando, FL and digitally.
Enterprise Connect AI
AI is moving fast and IT leaders are scrambling to keep up. Omdia estimates that revenues will grow from $6.7bn in 2023 to $62.9bn in 2028. With this robust growth, IT leaders need to know how AI can help make their end users more productive, contact centers more profitable, customer experiences more powerful and IT operations more cost-effective. Enterprise Connect announced that it will host a new event, Enterprise Connect AI, which will take place this coming October in Santa Clara, CA.
The Summit will provide up-to-the-minute, in-depth, vendor-neutral content via three conference tracks -CX, Productivity and IT Management – to help tech leaders leverage AI to advance their enterprises.
Critical topics to be covered include:
- Personalizing the Customer Experience with AI
- Agent Assist…or Replacement?
- Getting Your Data AI-Ready
- Confronting the Real-World Costs of Generative AI
- Working with Your Enterprise’s AI Governance Team
- Personal Assistants: Who’s Using Them? Who’s Getting ROI?
- Using AI to Manage Your IT/Communications Infrastructure
- Top Ten AI Applications for CX Today…and Tomorrow.
SOURCE: BusinessWire