DriveCentric has introduced Service Engagement Hub, a modern CRM platform purpose-built for automotive dealership fixed operations, enabling service advisors and service business development center (BDC) teams to manage customer engagement through a unified AI-powered platform. Integrated natively within DriveCentric’s existing customer engagement platform, the solution connects sales and service teams through a single customer record, allowing dealerships to manage service opportunities, follow up on declined repairs, re-engage inactive customers, and automate retention campaigns from one centralized system.
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This platform integrates features like communication via text, chat, click-to-call, video, reporting, and AI agents along with unified customer data, allowing for a smooth workflow, collaboration, and visibility throughout the process of car ownership. In addition, there is an integrated Service AI Agent that helps to automate the process of customer engagement, appointment scheduling, and service retention programs, thus enabling dealerships to capture more opportunities. As all the tools become interconnected and customer conversations are moved into one single platform, DriveCentric hopes to assist the dealerships in becoming more efficient and retaining their customers by maximizing their lifetime value.