Tag: CX

Sprinklr

Sprinklr Unveils Innovations to Enhance CX and Productivity at the Edge of AI

Teleperformance

Teleperformance Applauded by Frost & Sullivan for Delivering Competitive Customer Service and Experiences and for Its Market-leading Position

Percepta

Percepta wins three Stevie Awards for customer experience

Brightcove

Brightcove integrates new AWS-powered generative AI solution to enhance customer service

Merkle

Merkle and Celebrus launch CXM Signals, a world-first solution enabling brands to harvest first-party data and deliver exceptional experiences

Medallia

Medallia Recognized as a Leader in SPARK Matrix™ Digital Marketing Analytics Report Q4 2023

Qualtrics

Qualtrics and Bain Expand Partnership to Transform Customer and Employee Experiences

Alorica

Alorica Appoints Mike Clifton, Max Schwendner as Co-Chief Executive Officers

Zingtree

Zingtree Launches CX Answers and Actions to Automate and Optimize Interactions for Happier Customers and Reps

Riley

Riley McNulty to Address AI’s Role in Customer Experience at Document Strategy Forum 2024