Year: 2025

CallMiner Launches AI-Powered Solution to Transform Customer Feedback Management

CallMiner Launches AI-Powered Solution to Transform Customer Feedback Management

TTEC Digital Expands Partnership with Verint to Deliver CX Automation on Google Cloud

TTEC Digital Expands Partnership with Verint to Deliver CX Automation on Google Cloud

ITG enhances global AI-enabled content capabilities with Ian Hudson joining as Chief Production Officer

ITG enhances global AI-enabled content capabilities with Ian Hudson joining as Chief Production Officer

Springbig Appoints Jaret Christopher as Chief Executive Officer

Springbig Appoints Jaret Christopher as Chief Executive Officer

AudioCodes Meeting Insights Extends Offering with CRM Connectivity and Enhanced Mobile Operation

AudioCodes Meeting Insights Extends Offering with CRM Connectivity and Enhanced Mobile Operation

Joulica and Zoom Announce Partnership to Enhance Customer Experience With Integrated Journey Analytics

Joulica and Zoom Announce Partnership to Enhance Customer Experience With Integrated Journey Analytics

Dotdash Meredith Appoints Jim Lawson as President of D/Cipher

Dotdash Meredith Appoints Jim Lawson as President of D/Cipher

KUDO Introduces Multilingual Transcriptions & Recordings; Now Available to All Clients at No Additional Cost

KUDO Introduces Multilingual Transcriptions & Recordings; Now Available to All Clients at No Additional Cost

New solution orchestrates and automates customer service workflows with agentic AI to reduce cost and accelerate resolution across front-office care and back-office operations

NICE Launches CXone Mpower Orchestrator to Deliver the First True End-to-End AI Automation in Customer Service

Afiniti Launches eXperienceAI in AWS Marketplace

Afiniti Launches eXperienceAI in AWS Marketplace