Verint, The CX Automation Company, announced a Fortune 500 company has selected the company to deploy artificial intelligence (AI) business outcomes, now.
As an existing on-premises customer the brand is taking advantage of the hybrid cloud architecture supported by the Verint Open Platform. They decided to keep their current solutions on-premises and add four AI-powered bots in the cloud. The Verint Open Platform supports hybrid cloud configurations that enable customers to quickly deploy AI-powered bots and immediately benefit from measurable business outcomes without the need to first migrate legacy solutions to the cloud.
“We’re delivering AI business outcomes that brands can achieve now without the cost, delay and disruption of changing their current ecosystem,” says Verint’s Jaime Meritt, chief product officer. “The Verint Open Platform integrates seamlessly with existing cloud and on-premises solutions and makes it easy for large enterprises to rapidly deploy AI-powered bots through a hybrid cloud architecture.”
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The contract includes four AI-powered bots: Exact Transcription Bot, Interaction Wrap Up Bot, Data Insights Bot and Quality Bots. The win was on Verint’s fiscal first quarter roadmap and includes Bundled SaaS and Unbundled SaaS deployments with a three-year term.
SOURCE: BusinessWire