boost.ai, a pioneer in conversational AI (CAI) solutions, has announced that its Enterprise AI platform is now accessible on the Genesys AppFoundry. The Genesys AppFoundry serves as a curated marketplace for innovative applications and integrations that enhance both customer and employee experiences.
This integration allows Genesys customers to seamlessly incorporate GenAI-powered virtual agents into their existing customer experience frameworks. The result? Highly personalized, 24/7 service solutions that streamline operations and boost customer satisfaction. By leveraging boost.ai’s virtual agents, businesses can significantly reduce operational costs while scaling their services, even in highly regulated sectors like finance and insurance. These agents ensure compliance while handling complex and sensitive customer interactions.
“Today’s customers expect a highly personalized experience when interacting with a brand – and the only way to do this at scale is with agents backed by enterprise-grade responsible AI,” said Jerry Haywood, CEO of boost.ai. “Our collaboration with Genesys enables businesses to cut agent workloads, improve response speeds, and provide a wealth of self-service options for their customers. As your business grows, so do your service needs, and boost.ai is here to grow alongside you.”
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The value of boost.ai’s solution is evident in the success stories of joint customers like Íslandsbanki. In just six months, Íslandsbanki’s integration of boost.ai’s platform automated nearly 50% of its online traffic. The platform’s ability to quickly adapt to the complex Icelandic language highlighted its flexibility and capability. According to a case study, 85-90% of Íslandsbanki’s customers responded positively to the AI-powered chatbot, appreciating its quick and accurate responses while avoiding the need for in-person visits.
Boost.ai‘s Enterprise GenAI is now available through Genesys Cloud™, an AI-powered experience orchestration platform. Genesys Cloud offers organizations a robust suite of omnichannel tools, built-in employee experience features, native AI capabilities, and end-to-end journey optimization. Designed to empower organizations to differentiate themselves, Genesys Cloud helps businesses reach the right customer at the right time, accelerating growth through innovative customer experience solutions.