Syniverse, the world’s most connected company®, has announced a strategic partnership with Ping Identity, a global leader in digital identity security. This collaboration is set to streamline and strengthen the delivery of SMS and voice-based communications for PingOne customers, particularly in critical functions like multi-factor authentication (MFA) and high-priority alerts.
With digital security hinging on timely and reliable user verification, the integration between Syniverse and Ping Identity ensures organizations can confidently deliver secure, real-time authentication experiences. The partnership allows PingOne customers to benefit from Syniverse’s global communications infrastructure—without the need for complex configurations or additional development.
“Global authentication doesn’t work without reliable delivery – and that’s where Syniverse stands apart,” said Nathan Robbins, Vice President of Go to Market Strategy and Alliances at Syniverse. “Users expect to verify their identity immediately, and SMS and voice calls remain the fastest and most familiar ways to do that. Our native integration with PingOne lets customers configure SMS and voice delivery without building custom connections or workarounds.”
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The new API-level integration enables a seamless transition to Syniverse within the PingOne platform. Customers can retain their existing authentication workflows while configuring Syniverse credentials directly in the PingOne interface—eliminating downtime or disruptions to the end-user experience.
In addition to dependable OTP delivery, this partnership unlocks access to Syniverse’s advanced messaging capabilities, including message scheduling, branded links, and multilingual support. These features are available across short codes and long codes and come backed by Syniverse’s expert-led compliance and messaging support.
“Ping Identity is committed to providing our customers with flexible and secure authentication options,” said Shannon Lightfoot, Director of Technology Alliances at Ping Identity. “Our partnership with Syniverse is a key part of this strategy, enabling PingOne customers to seamlessly transition to a BYO model for SMS and voice while benefiting from Syniverse’s global reach, reliability, and advanced messaging capabilities. This gives our joint customers greater control over their authentication experience, allowing them to enhance branding, optimize delivery for different regions, and gain direct access to messaging analytics and logs, all while maintaining the high security standards they expect from Ping Identity.”