AmplifAI has announced that its AI-powered platform is supporting global operations at TTEC, contributing to enhanced performance management across a portion of TTEC’s enterprise clients and workforce worldwide. The collaboration underpins the expansion of TTEC Perform™, an AI-enabled performance ecosystem that integrates AmplifAI’s technology with TTEC’s proprietary methodologies, workflows, and intellectual property.
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Intended to solve the challenge of providing consistent performance across global BPO operations, the platform automates quality assurance coaching analytics and CX intelligence into a single system while allowing human resources to spend less time on data analysis, QA checks and reporting, and more time on the workforce as a whole.Workers are provided with accessible, AI-enabled insights that bring relevant intelligence to the right people for faster, lower-variation performance. The solution also supports multi-client environments with diverse KPIs and compliance needs, making it scalable for enterprise use. “What TTEC is building with TTEC Perform™ is an enabler of an AI-driven future where BPOs enable and support both human and AI agents.” – Sean Minter