TTEC has launched its new security platform, which goes by the name of TTEC Titan and is meant to boost security of remote CX operations for companies that keep on developing their distributed work settings. By leveraging AI threat detection and behavioral analysis, identity verification, and monitoring, among other functions, the platform aims at ensuring safety of the interactions between companies and customers as well as security of sensitive information involved in these interactions. According to the company, the platform was created as a response to growing cybersecurity threats in hybrid and remote CX.
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Through the use of automation and AI technologies, the TTEC Titan is expected to help detect and prevent any suspicious activity that may pose fraudulent risks or cause non-compliance issues while ensuring smooth user experiences both for employees and customers. In addition, it allows authentication of users and management of access controls, thereby allowing businesses to maintain control of their operations while not affecting their productivity. The product launch is an indication of the current industry shift towards developing AI-powered cybersecurity and trust frameworks since the current need for enhanced customer experience provision requires organizations to have higher-level security and prevention measures against cybercrime.