Grid Dynamics Holdings, Inc., a leading provider of technology consulting, platform and product engineering, AI and advanced analytics services, announces the launch of its Composable Commerce Help Desk Starter Kit. This innovative starter kit, which includes a minimum viable product (MVP) that can be implemented in 1 to 2 months, enables companies to deliver exceptional customer support experiences by efficiently managing customer profiles, processing refunds, and resolving a variety of order and support-related issues.
Companies moving from monolithic solutions to microservices, API-first, cloud-native, and headless (MACH) architectures face significant challenges in maintaining comprehensive and responsive customer support. Traditional customer support platforms, while comprehensive, are often rigid and outdated, and lack the flexibility and modern features required to meet today’s customer needs. One of the biggest gaps in the composable commerce landscape is the lack of a customer support solution that seamlessly integrates with composable commerce packaged business capabilities (PBCs). To fill this gap in the market, Grid Dynamics has developed the Composable Commerce Help Desk Starter Kit, which equips Freshdesk with commerce customer support capabilities through extensible components built into the commercetools . The Starter Kit is based on the principles of the MACH architecture and offers flexibility in integrating various modular components, unifying customer interactions, streamlining support processes and delivering personalized experiences.
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“The Composable Commerce Help Desk Starter Kit enables organizations to replace outdated legacy systems with modern, composable architectures, providing a proven, scalable customer support solution that can be deployed quickly. The Help Desk Starter Kit’s API-first approach and open architecture are designed for enterprise flexibility and future-proofing, making it ideal for third-party integration and enabling modern, AI-driven customer support experiences. This not only meets the demanding needs of today’s customers, but also increases operational efficiency and business value,” said Eugene Steinberg, Technical Fellow at Grid Dynamics.
SOURCE: BusinessWire