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  • Home
  • News
    CMOFirst’s Weekly Roundup: Discover the Most Recent News From Nielsen, Adobe, ResultsCX, Amagi, Vidmob and more!
    CMOFirst’s Weekly Roundup: Discover the Most Recent News From Zendesk, Treasure Data, Agora, PubMatic, Encore, AWS and more!
    Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace
    Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance
    PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance
    Triton Digital and Omny Studio Introduce Video Podcasting
    Triton Digital and Omny Studio Introduce Video Podcasting
    Previous Next
  • Featured Articles
    Top 5 marketing technology trends to watch in 2026
    Top 5 Marketing Technology Trends to Watch in 2026
    How Digital Experience Management Software Is Redefining Customer Experience in 2026
    How Digital Experience Management Software Is Redefining Customer Experience in 2026
    Omnichannel Customer Engagement Strategy: How Leading Brands Deliver Seamless, Personalized Experiences Worldwide
    Omnichannel Customer Engagement Strategy: How Leading Brands Deliver Seamless, Personalized Experiences Worldwide
    MarketingProfs B2B Forum 2025: The Premier Event Redefining the Future of B2B Marketing Excellence
    MarketingProfs B2B Forum 2025: The Premier Event Redefining the Future of B2B Marketing Excellence
    Why Headless CMS Is Transforming Digital Experiences for Modern Enterprises
    Why Headless CMS Is Transforming Digital Experiences for Modern Enterprises
    Previous Next
  • Quick Bytes
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation
    Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation
    SharpenCX
    SharpenCX and Ytel Merges to Launch Unified AI CX Platform
    Adform & Spotify Deepen Partnership to Elevate Multiformat Media Buying
    Adform & Spotify Deepen Partnership to Elevate Multiformat Media Buying
    Teads Partners with XPLN.AI to Advance Attention Measurement
    Teads Partners with XPLN.AI to Advance Attention Measurement
    Previous Next
  • Featured Interviews
    Women in Marketing. Episode 1. feat. Aditi Uppal @ Teradata & Kavita Patel @ Way Media
    Women in Marketing. Episode 1. feat. Aditi Uppal @ Teradata & Kavita Patel @ Way Media
    Paving-the-Way-for-The-New-Wave-of-CMOs
    Paving the Way for The New Wave of CMOs
    Metaverse-Creating-Opportunities-for-B2B-Marketing
    Metaverse Creating Opportunities for B2B Marketing
    The-Urgency-to-Utilize-Digital-Experience-Platform-in-2022
    The Urgency to Utilize Digital Experience Platform in 2022
    Customer Experience
    Elevating Customer Experience with Digital Experience Platforms
    Previous Next
  • Contact Us
Top Read
Customer Experience

Elevating Customer Experience with Digital Experience Platforms

9 Min Read
Paving-the-Way-for-The-New-Wave-of-CMOs

Paving the Way for The New Wave of CMOs

9 Min Read
Three-Key-Pitfalls-of-Omnichannel-that-B2B-Marketers-Must-Address-in

Three Key Pitfalls of Omnichannel that B2B Marketers Must Address in 2022

5 Min Read
Metaverse-Creating-Opportunities-for-B2B-Marketing

Metaverse Creating Opportunities for B2B Marketing

9 Min Read
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  • Home
  • News
    CMOFirst’s Weekly Roundup: Discover the Most Recent News From Nielsen, Adobe, ResultsCX, Amagi, Vidmob and more!
    CMOFirst’s Weekly Roundup: Discover the Most Recent News From Zendesk, Treasure Data, Agora, PubMatic, Encore, AWS and more!
    Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace
    Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance
    PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance
    Triton Digital and Omny Studio Introduce Video Podcasting
    Triton Digital and Omny Studio Introduce Video Podcasting
    Previous Next
  • Featured Articles
    Top 5 marketing technology trends to watch in 2026
    Top 5 Marketing Technology Trends to Watch in 2026
    How Digital Experience Management Software Is Redefining Customer Experience in 2026
    How Digital Experience Management Software Is Redefining Customer Experience in 2026
    Omnichannel Customer Engagement Strategy: How Leading Brands Deliver Seamless, Personalized Experiences Worldwide
    Omnichannel Customer Engagement Strategy: How Leading Brands Deliver Seamless, Personalized Experiences Worldwide
    MarketingProfs B2B Forum 2025: The Premier Event Redefining the Future of B2B Marketing Excellence
    MarketingProfs B2B Forum 2025: The Premier Event Redefining the Future of B2B Marketing Excellence
    Why Headless CMS Is Transforming Digital Experiences for Modern Enterprises
    Why Headless CMS Is Transforming Digital Experiences for Modern Enterprises
    Previous Next
  • Quick Bytes
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion
    Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation
    Zendesk and AWS Forge Strategic Pact to Deliver AI-Powered Contact Center Transformation
    SharpenCX
    SharpenCX and Ytel Merges to Launch Unified AI CX Platform
    Adform & Spotify Deepen Partnership to Elevate Multiformat Media Buying
    Adform & Spotify Deepen Partnership to Elevate Multiformat Media Buying
    Teads Partners with XPLN.AI to Advance Attention Measurement
    Teads Partners with XPLN.AI to Advance Attention Measurement
    Previous Next
  • Featured Interviews
    Women in Marketing. Episode 1. feat. Aditi Uppal @ Teradata & Kavita Patel @ Way Media
    Women in Marketing. Episode 1. feat. Aditi Uppal @ Teradata & Kavita Patel @ Way Media
    Paving-the-Way-for-The-New-Wave-of-CMOs
    Paving the Way for The New Wave of CMOs
    Metaverse-Creating-Opportunities-for-B2B-Marketing
    Metaverse Creating Opportunities for B2B Marketing
    The-Urgency-to-Utilize-Digital-Experience-Platform-in-2022
    The Urgency to Utilize Digital Experience Platform in 2022
    Customer Experience
    Elevating Customer Experience with Digital Experience Platforms
    Previous Next
  • Contact Us
Top Read
Customer Experience

Elevating Customer Experience with Digital Experience Platforms

9 Min Read
Paving-the-Way-for-The-New-Wave-of-CMOs

Paving the Way for The New Wave of CMOs

9 Min Read
Three-Key-Pitfalls-of-Omnichannel-that-B2B-Marketers-Must-Address-in

Three Key Pitfalls of Omnichannel that B2B Marketers Must Address in 2022

5 Min Read
Metaverse-Creating-Opportunities-for-B2B-Marketing

Metaverse Creating Opportunities for B2B Marketing

9 Min Read
cmofirst > Blog > Contact Center as a Service

Tag: Contact Center as a Service

UJET Acquire Spiral to Advance AI and Scale Customer Data
MarketingNews

UJET Acquire Spiral to Advance AI and Scale Customer Data

Posted by CMOFirst Bureau CMOFirst Bureau 5 Min Read
SharpenCX Partners with ElevenLabs to Launch AI Voice Agents That Sound and Feel Human
MarketingNews

SharpenCX Partners with ElevenLabs to Launch AI Voice Agents That Sound and Feel Human

Posted by CMOFirst Bureau CMOFirst Bureau 2 Min Read
CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution
MarketingNews

CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution

Posted by CMOFirst Bureau CMOFirst Bureau 3 Min Read
Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first time
MarketingNews

Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for the first time

Posted by CMOFirst Bureau CMOFirst Bureau 1 Min Read
Thunai Introduces New Agentic AI Suite for Enterprise Contact Centers to add Intelligence across major CCaaS Platforms
MarketingNews

Thunai Introduces New Agentic AI Suite for Enterprise Contact Centers to add Intelligence across major CCaaS Platforms

Posted by CMOFirst Bureau CMOFirst Bureau 4 Min Read
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
MarketingNews

Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit

Posted by CMOFirst Bureau CMOFirst Bureau 5 Min Read
Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform
MarketingNews

Talkdesk shatters outdated customer experience paradigm with launch of Customer Experience Automation platform

Posted by CMOFirst Bureau CMOFirst Bureau 2 Min Read
RingCentral Breaks Down UCaaS-CCaaS Silos with New Customer Journey Analytics Launched at CCW Las Vegas ‘25
MarketingNews

RingCentral Breaks Down UCaaS-CCaaS Silos with New Customer Journey Analytics Launched at CCW Las Vegas ‘25

Posted by CMOFirst Bureau CMOFirst Bureau 2 Min Read
NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category
MarketingNews

NICE recognized as a Leader for CXone Mpower, receiving the highest scores in 17 criteria and top ranked in the Strategy category

Posted by CMOFirst Bureau CMOFirst Bureau 2 Min Read
Meltwater and NICE partner to bring real-time social Intelligence to customer service
MarketingNews

Meltwater and NICE partner to bring real-time social Intelligence to customer service

Posted by CMOFirst Bureau CMOFirst Bureau 3 Min Read

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Latest Posts

CMOFirst’s Weekly Roundup: Discover the Most Recent News From Nielsen, Adobe, ResultsCX, Amagi, Vidmob and more!

CMOFirst’s Weekly Roundup: Discover the Most Recent News From Zendesk, Treasure Data, Agora, PubMatic, Encore, AWS and more!

3 Min Read
Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace

Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace

9 Min Read
Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion

Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion

1 Min Read
PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance

PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance

3 Min Read

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CMOFirst’s Weekly Roundup: Discover the Most Recent News From Zendesk, Treasure Data, Agora, PubMatic, Encore, AWS and more!

Vonage Expands AWS Collaboration with Launch of Enterprise Solutions in AWS Marketplace

Gradial Secures Series B Funding to Accelerate Enterprise AI Expansion

PubMatic and BrightLine Partner to Turn Interactive CTV into Measurable Performance

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