Tag: CX

LivePerson

LivePerson announces new AI capabilities, partnerships, and integrations empowering enterprises to provide connected customer conversations

Coveo

Coveo Announces New Partnership with Genesys to Empower Contact Center Agents with AI Search, Recommendations, and Generative Answering

Netcore

Netcore Unbxd Named Leader in the Gartner® Magic Quadrant™ for Search and Product Discovery

ibex

ibex Launches 3rd Annual CX Leadership Awards

Cognigy

Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report

Vonage

Vonage Expands Salesforce Service Cloud Voice Offering with Einstein Integration

Birdeye

Birdeye Unveils Integration with Apple Business Connect API

Cognigy

Cognigy to Feature Its AI Agents at Avaya Engage 2024, Reinforcing Avaya’s ‘Innovation Without Disruption’ Strategy

CommBox

CommBox Launches Connect Partner Programme, Offering Market-Leading Automation and AI Capabilities to Customer Service Ecosystems

Genesys

Genesys Launches Native Journey Management for Genesys Cloud, Delivering Deeper Insights and Control to Fuel AI-Driven Experiences