Tag: CX

CallMiner

CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions

Talkdesk

Talkdesk announces a deeper partnership with Verint to help contact centers increase customer experience automation and better manage workforce needs with artificial intelligence

Avaya

Avaya Aligns Unified Communication Portfolio to ‘Innovation Without Disruption’ Strategy; Announces New Communication and Collaboration Suite

NICE

NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions

Talkdesk

Talkdesk modernizes on-premises contact centers with groundbreaking generative artificial intelligence suite

Front

Front appoints new CEO to lead next phase of AI growth and innovation

Cognigy

Cognigy Advances to Elite Tier in Genesys AppFoundry, Reinforcing Demand for AI-Powered Customer Service Solutions

TechSee

TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect

CallMiner

CallMiner Delivers Generative AI Capabilities to Drive Improved Contact Center and Customer Experience Outcomes

MCI

Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience Services Powerhouse