Tag: CX

Merkle

Merkle Brings Identity-Powered Customer Experience to Adobe Summit 2024

Cisco

Cisco Furthers Customer Experience Momentum with New Offerings That Extend Customer Value

Drift

Drift Named a Leader in Conversation Automation Solutions for B2B Report

RingCentral

RingCentral Wins the Overall Best of Enterprise Connect 2024 Award; Winners Announced in Four Other Category Awards

NICE

NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire CX Workforce

Medallia

Medallia Named a Strong Performer in Real-Time Interaction Management by Independent Research Firm

CallMiner

CallMiner Named a Leader in the 2024 SPARK Matrix for Speech Analytics Report by Quadrant Knowledge Solutions

Talkdesk

Talkdesk announces a deeper partnership with Verint to help contact centers increase customer experience automation and better manage workforce needs with artificial intelligence

Avaya

Avaya Aligns Unified Communication Portfolio to ‘Innovation Without Disruption’ Strategy; Announces New Communication and Collaboration Suite

NICE

NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions