CallTower has partnered with SESTEK to enhance its AI-for-CX portfolio with enterprise-ready conversational AI, analytics, voice biometrics, and real-time translation capabilities. Through the cooperation, CallTower clients will easily incorporate SESTEK’s modular AI toolkit to almost every contact center-as-a-service (CCaaS) environment, allowing companies to update their customer support systems without completely doing away with what they already have. Working together, they are offering such features as voice and chat self-service powered by AI, conversation intelligence, automated quality management, real-time agent help, multilingual translation, and voice biometrics. The use of these tools is First and foremost aimed at lowering the number of incoming calls, increasing the efficiency and effectiveness of employees, strengthening the level of security to protect the organization, and giving customers of different languages better customer service.
Also Read: Meet The People Expands U.S. Presence with Acquisition of The LOOMIS Agency
By serving more than 700 business clients across 20 countries, SESTEK has been in an industry of conversational AI for over twenty years in sectors like banking insurance telecom, retail, and BPO. “Enterprises are looking for practical AI that improves customer experience without forcing them to start over,” said Joe Bigio, Senior Vice President of CCaaS, CX, and AI Solutions at CallTower. “This partnership expands CallTower’s AI capabilities with solutions that help organizations automate more effectively, support agents more intelligently, and deliver stronger multilingual experiences across their contact centers.” The partnership strengthens CallTower’s AI strategy as demand for intelligent, scalable customer experience solutions continues to grow.