Ushur is developing the Ushur Agentic Platform (UAP) which is an enterprise AI platform to build, implement, and manage AI agents for completing customer journeys from the very first point of contact till the end of the process. Unlike traditional chatbots which merely answer questions and redirect requests, the UAP platform makes it possible for the AI agents to interpret intent, gather data, document retrieval, interaction with enterprise systems, and execution of workflow in sectors like healthcare, insurance, and finance among others.
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UAP provides omnichannel engagement capabilities on the web, SMS, email, and voice channels without breaking the continuity of context through the entire customer lifecycle, thereby minimizing handoffs and increasing service efficiency. With its intelligent orchestration, workflow automation, and enterprise-grade governance, UAP enables businesses to expedite customer service, optimize operations, and resolve complex inquiries more effectively. This is in response to the current evolution trend in technology from conversational AI to agentic AI, wherein automated systems perform complete end-to-end business tasks.
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