Avaamo announced the unveiling of CX Agents , a group of trusted autonomous AI agents that leverages advances in Agentic reasoning and combines the company’s experience in enterprise workflows security, and compliance to help organizations scale their next-generation digital customer support workforce exponentially with human-like intelligence 24/7. Today’s launch of CX Agents follows the successful releases of Avaamo’s Healthcare and Workplace digital workforces, extending the company’s digital worker portfolio into enterprise customer support operations.
Unveiling Avaamo Customer Support Agents
In an environment where customer experience, operational efficiency, and customer satisfaction are taking center stage, we believe our next-generation digital workforce will assist organizations in enhancing customer support and improving customer satisfaction. Our CX agents include:
Janis – Technical Support:
Janis serves as your first-line support specialist, helping troubleshoot technical issues and connecting customers with the right experts when needed, delivering detailed knowledge and solutions naturally in the language of your choice.
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Manish – Order Management:
Manish specializes in order tracking, managing returns, and handling shipping changes to ensure customer delivery experiences are smooth with precision and consistency.Mark – Billing & Financial Services:
Mark handles billing inquiries, processes payments, and provides financial guidance on loans and credits to support your organization’s customer financial needs.
Alex – Sales & Product Expert:
Alex attracts and converts prospects, provides detailed product knowledge across the entire catalog, and delivers smart recommendations that match customer needs with ideal products through personalized suggestions.
Maya – Booking & Scheduling:
Maya manages customer bookings and optimizes schedules effortlessly across dining, travel, events, and more, streamlining the customer reservation experience.
SOURCE: CBS4