AskNicely has launched a new solution called Ask NiceAI, a conversational AI solution integrated into its customer experience platform, aiming to assist multi-location service businesses in turning scattered customer feedback into immediate revenue-generating actions. The new solution will allow managers and management teams to simply ask questions like what is causing a decrease in NPS in a certain region or what are customers complaining about most, and get instant answers along with recommendations. This way, the solution will save time by eliminating the need to manually filter dashboards, analyze spreadsheets, and create reports, thus speeding up decision-making in customer experience management, reputation management, and retention management processes.
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With its foundation in AskNicely’s existing artificial intelligence capabilities in surveys, thematic insights, and automated responses to reviews, Ask NiceAI now offers these capabilities in a more intuitive format, both for front-line employees and decision-makers in the office. The release is well-timed, as the worldwide CX management market continues to grow significantly, fueled by increased adoption of artificial intelligence technologies and brands’ needs to build loyalty and reputation on the internet. The innovation represents a larger trend in B2B tech: agentive artificial intelligence, which turns business data into faster business results and revenue growth.