LocaliQ ANZ has launched an advanced AI Voice Agent on its Dash by LocaliQ platform. With this, the company significantly strengthens its AI-led lead management features. These features would allow a business to respond and convert a lead successfully at the exact moment. The new system is intended for SMBs and it supports voice-based, 24/7 customer service through the use of natural conversation AI. This AI can answer customer questions, qualify them as leads, handle objections, and direct them towards desired actions like booking an appointment or asking for a quote. The up-to-date solution tackles the issue of lost opportunities which is very common these days as it is revealed that one out of four incoming calls is not answered.
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The new platform guarantees that the business stays responsive and available even outside of working hours. Besides that, the AI-enabled Scheduler which is embedded helps to further simplify the conversion by the fact that it can be used by the customers to make an appointment right on the phone, not leaving any time delay in the process and hardly no chance for a fall-off. “Across Australia and New Zealand, local businesses work hard to generate enquiries, but too many opportunities are still lost, simply because no one is available to answer the phone or manage bookings in the moment,” said Rooman Osmany, Head of Product at LocaliQ ANZ. By combining voice automation, real-time lead scoring, and sentiment analysis, Dash aims to close the gap between enquiry and conversion while improving operational efficiency and customer experience.