RingCentral has broadened its AIR Pro platform by bringing agentic AI features to its customer engagement suite, improving RingCX with smart automation that not only uplifts customer support but also makes easier the flow of work and enhances teamwork between AI helpers and human agents. The announcement at Customer Contact Week (CCW) Las Vegas 2026 reveals that the rollout of Native AI Agents assists with the automation of two-way customer communication through voice and digital mediums. Autonomous Outreach is also available for the proactive management of the appointment reminders, payment notifications, and service updates. Besides that, Intelligent Handoffs can transfer a conversation to a live agent without losing the customer’s history, CRM data, recordings, and contextual information, thereby doing away with repeat interactions.
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“RingCentral offers the broadest range of customer engagement solutions that address both informal and formal contact center requirements. Our announcement today is about expanding AIR Pro and adding key updates to RingCX as we make progress toward our vision of AI agents and humans working together,” said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. “Our innovations for RingCX continue to be well received by our customers. The addition of native AI agents, along with autonomous outreach, intelligent handoffs, and our AI powered workflow builder for RingCX helps businesses improve customer experiences and achieve measurable results.”